iSupport Pro

iSupport Pro is iConsult’s premium support package and protects businesses from the impact of IT failure in the following areas:

• Server Hardware and Operating Systems
• Back-up Hardware & Software cycles
• Microsoft Exchange
• Microsoft Active Directory
• Microsoft Windows Server 2000/2003
• Routers & LAN Switches
• Firewall Hardware & Software
• Gateway Security software

When your business suffers a failure in one of these areas which impacts on the performance of your staff, a fast cost effective resolution is imperative. iConsult will guarantee the following time critical response times for the arrival of an engineer on-site when required at the time of a failure being reported:

• 2 Hours
• 4 Hours
• 8 Hours

The difference between iConsult’s priority promise against that of our competitors is that we allow you to determine how critical the failure is.

For example, inability to access a secondary server on your network or application data within it, may not seem crucial to us as you can still work – but to you as the customer or personnel concerned, failure to access this data may mean the difference between losing or wining a big deal. That’s why we let you tell us if it’s a speedy 2 hour response or a modest 8 Hour amble.

However, it’s not just a speedy response that you get with iSupport Pro – we won’t charge you a penny for selected failures as set out in your schedule. We will even re-build your entire network if necessary saving you thousands of pounds should you have a crisis.

Why wait for days or even weeks for your replacement server to arrive from the manufacturer – imagine that! Could your business survive that kind of inconvenience? We doubt it – that’s why businesses need to know that iConsult will hold a spare for you until that precious replacement arrives.

The iSupport Pro contract cost is based on the architecture and size of your network. If you would like to instigate the iSupport Pro promise, call us and for as little as £99 per month, we’ll build you an IT insurance plan against failure.

Download the iPro Product Description by selecting the link adjacent.